Incidents reported on status page for Triple Session https://status.triplesession.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c034c1ca8a05af542db4e3cced087381.png https://status.triplesession.com/ en https://status.triplesession.com/incident/946422 Tue, 07 Jul 2026 22:14:00 -0000 https://status.triplesession.com/incident/946422#c2100e73965646dad8ae437dc443e23688394cb25948aadf415c6530ebdc5660 This incident has been resolved. The remaining calls have been processed as expected, and new calls are being processed on schedule. https://status.triplesession.com/incident/946422 Tue, 07 Jul 2026 20:39:00 -0000 https://status.triplesession.com/incident/946422#9653e46d9c89ff890ac670eaec17a281729fb255560dd6db2fb886c766916cd7 We’ve identified the issue and implemented a solution. Calls are now being processed again. We’ve created a list of queued calls that will be processed first. We’ll update this page soon. https://status.triplesession.com/incident/946422 Tue, 07 Jul 2026 20:08:00 -0000 https://status.triplesession.com/incident/946422#914aacd634ba0ee12f3d166e1e8b47d932b97f5bb2dbca8e6e48b7995230c60a We’re experiencing a delay in processing a portion of calls made by our bot or previously recorded calls. We’re actively investigating the issue and will promptly update this page with more information. https://status.triplesession.com/incident/921054 Thu, 11 Jun 2026 16:14:00 -0000 https://status.triplesession.com/incident/921054#6f2b41c12dcb8731244c1cd743de60b4c3c695efe7c5f5826fec989832ea9347 This issue is now resolved. Bots are joining meetings on time again, and everything is back to normal. If you recorded any calls manually as a workaround, you can return to your usual setup. Thank you for your patience, and we're sorry for the disruption. https://status.triplesession.com/incident/921054 Thu, 11 Jun 2026 14:21:00 -0000 https://status.triplesession.com/incident/921054#93065b3b568f45334f57bf39d43f6e7a803f6ad74e8c6359223d06b0bf701392 We're currently investigating an issue causing bots to join meetings late, or in some cases not at all. If your bot doesn't join and you're unable to invite it manually, we recommend recording the call directly as a temporary workaround. We apologize for the disruption and will post an update here as soon as we have more information. https://status.triplesession.com/incident/883313 Wed, 29 Apr 2026 16:32:00 -0000 https://status.triplesession.com/incident/883313#edc12f7c1c9f4788188874bb0e832a3642abf5660a9096c26374aeb4ae9d1da3 This incident has been resolved. Calls are processing at the expected velocity. https://status.triplesession.com/incident/883313 Wed, 29 Apr 2026 15:35:00 -0000 https://status.triplesession.com/incident/883313#c269fea6e1b6d45d5f4ae09e324fcc7737bc9f5b7c983e208ee9d42e7a3e6309 We're seeing a delay in processing some calls. We identified the issue which is related to a third-party provider. We'll keep this report updated. This incident is currently affecting Bot recordings, HubSpot and uploaded calls https://status.triplesession.com/incident/872311 Wed, 15 Apr 2026 17:34:00 -0000 https://status.triplesession.com/incident/872311#52482f4984d84a6b709f27c9138970f428efa54a2dbe55ad8f6abd699ee1659a Our systems have returned to their expected performance, and calls are now processing normally. https://status.triplesession.com/incident/872311 Wed, 15 Apr 2026 17:13:00 -0000 https://status.triplesession.com/incident/872311#31972d1028d82d023aa777a884aae3e834f557f022dcd4eb9525939211821ecc We’re almost done processing all the calls from the past two hours. We expect to normalize the processing in about 15 minutes. The recent calls are processing much faster. https://status.triplesession.com/incident/872311 Wed, 15 Apr 2026 14:30:00 -0000 https://status.triplesession.com/incident/872311#fe9e20aaa288f720904499c01010f2d1d0988859c6079a25794f22ee64057d44 We’ve identified that a third-party provider is causing a delay in processing call reports, resulting in a 10 to 30-minute processing time for calls. We’re actively working on reducing this delay by exploring alternative solutions. We’ll provide more updates soon. https://status.triplesession.com/incident/872311 Wed, 15 Apr 2026 13:47:00 -0000 https://status.triplesession.com/incident/872311#215a934ec77386b7f436a62c90be9e1ea72cd42ab9386fd8822441472ec25591 We are experiencing an increase in processing delays for calls recorded by the AI Coach bot. We are investigating the issue and will provide more information shortly. https://status.triplesession.com/incident/858482 Thu, 26 Mar 2026 22:16:00 -0000 https://status.triplesession.com/incident/858482#8e7aefd1764ba811b1c1f6de0dc47d6b9bba8a3c351137a5d5d8c7db8f7387a3 Call processing has fully recovered. All calls are being processed normally again. We're continuing to monitor to ensure stability. https://status.triplesession.com/incident/858482 Thu, 26 Mar 2026 21:40:00 -0000 https://status.triplesession.com/incident/858482#03a6274c291155aab04c640a6fc77b8f04ebd3f40638a580cc6b9a1833b05e2a Error rates are improving and call processing is recovering. Approximately 15% of calls are still experiencing processing delays. We're actively monitoring and expect full recovery shortly. https://status.triplesession.com/incident/858482 Thu, 26 Mar 2026 21:22:00 -0000 https://status.triplesession.com/incident/858482#cced02faa8633bcab98eaee06d3237a4bbda9e17a95da03c54b2b04dabe4cc70 We are seeing an increase in errors from one of our LLM providers. This is affecting the processing of new calls. You might see a delay in seeing calls in your dashboard. We'll keep this page updated once we have more information. https://status.triplesession.com/incident/856543 Tue, 24 Mar 2026 19:00:00 -0000 https://status.triplesession.com/incident/856543#d32cff4b7ce1d9b900d0ecff9694e3bdb9792506dbbda25ef0a17213b15482af This incident has been resolved. Bots are joining calls as expected again. We are re-reprocessing reports of bots that did join calls but did not get their own reports. https://status.triplesession.com/incident/856543 Tue, 24 Mar 2026 18:17:00 -0000 https://status.triplesession.com/incident/856543#511dc78686f0a4babb41ff0df9abcc786554ece11bb64ed953b8b064af666d2b We are seeing signs of recovery as bots are joining meetings again. Our upstream provider hasn't confirmed the situation has been fully resolved yet, but we're seeing signs of recovery. We'll continue monitoring and updating this page with more information. https://status.triplesession.com/incident/856543 Tue, 24 Mar 2026 16:27:00 -0000 https://status.triplesession.com/incident/856543#c44e02ef0fba286db2afecba209f7ec3a3485fb59caa0d11a7405f8defe98c0d Service Disruption – Bot Call Joining Users may be experiencing issues with bots failing to connect to calls. We've traced the root cause to a third-party provider and are in active contact with them to expedite a fix. Current status: - Scheduled Bots: Affected - Ad-hoc Bots: Affected - Manually uploaded calls: Fully operational We suggest manually recording meetings in Google Meet and Zoom during as an alternative while the upstream provider solves the issue on their end. Meanwhile we're looking on alternatives and we'll keep this page updated with more news once we get them. Thank you for your patience. https://status.triplesession.com/incident/856543 Tue, 24 Mar 2026 15:05:00 -0000 https://status.triplesession.com/incident/856543#835c46d0a3b291d768cb83966076bdf98be7a2474aa51f3dcd0d8010643e7c47 Our upstream provider is facing issues to deploy and report meetings recorded by the AI Coach Bot. This is impacting users using the AI Coach Bot as they are not recording the meetings at this point. We're in contact with our provider and we'll update this page once we have more information. https://status.triplesession.com/incident/814584 Thu, 29 Jan 2026 18:18:00 -0000 https://status.triplesession.com/incident/814584#ce2df9b982cd77068f9bd9ed13ec4fc6620ca32ced347e9c22b281fafd518694 The issue has been resolved and we're seeing calls getting processed normally again. https://status.triplesession.com/incident/814584 Thu, 29 Jan 2026 18:02:00 -0000 https://status.triplesession.com/incident/814584#95497d289c8fbbc59f1daaac9774fa0fae69728eff38c433ff79fb1a3d2b6272 We’re experiencing processing delays for certain types of calls due to an issue with an upstream dependency responsible for transcribing some of them. We’re actively working with this provider to resolve the problem and will provide more details on this page as soon as they’re available. https://status.triplesession.com/incident/763281 Thu, 13 Nov 2025 01:31:00 -0000 https://status.triplesession.com/incident/763281#2feaed258839b70f737bf5eb1e7c9819c4d7cf2ccd4d2babd98f915f5fffe2fa Meetings are being processed within the expected timeframe. We are continuously monitoring the situation, but as of now, everything is proceeding at its anticipated pace. https://status.triplesession.com/incident/763281 Wed, 12 Nov 2025 23:44:00 -0000 https://status.triplesession.com/incident/763281#dfe0cfe1826a92326773d1fc26e6ed62014b1a645fe2cfd52b12c8f478b3c79b We are observing progress in processing calls, and it is expected to normalize soon. We will update this page once we confirm that the processing time has returned to the expected duration. https://status.triplesession.com/incident/763281 Wed, 12 Nov 2025 23:00:00 -0000 https://status.triplesession.com/incident/763281#3223a184f9937b4d58b5fd0c5b961f34ab152ff5ee0fc9e2225546555bd3553f We are seeing a delay on processing new calls. We are investigating the issue and we'll provide an update here as soon as possible https://status.triplesession.com/incident/747312 Mon, 20 Oct 2025 19:36:00 -0000 https://status.triplesession.com/incident/747312#6c6762f51731f6728ef56d2fc9d16728ec30d2ccde00b9d9930667648878d4a2 Bots have resumed joining meetings. We are closely monitoring the recovery and will update this page if any changes occur. As of 20 minutes ago, we have observed bots joining and recording meetings as expected. https://status.triplesession.com/incident/747312 Mon, 20 Oct 2025 14:46:00 -0000 https://status.triplesession.com/incident/747312#8c9fd2f6ab515c3efff020e930d8e8476f5b75f7699b82c260be5f41992349b4 We are closely monitoring the incident with AWS and our upstream provider. We are investigating a solution to reroute the traffic to other AWS regions, thereby restoring the service. We will update this page as soon as we have more information to share. https://status.triplesession.com/incident/747312 Mon, 20 Oct 2025 14:23:00 -0000 https://status.triplesession.com/incident/747312#9588da91a53d4385e29b7fd94b3ea2e666e6dea513ee2daf5e709bfe26c65f8e Bots are still not joining meetings due to the AWS EC2 outage. We're monitoring the situation and will provide updates to this page soon. https://status.triplesession.com/incident/747312 Mon, 20 Oct 2025 13:29:00 -0000 https://status.triplesession.com/incident/747312#7f3a4389d8c445e2b7787c46890061fdb593eecc87e9437b20728822298730e6 AWS EC2 is still facing issues which is affecting our bot scheduling systems, preventing them to join meetings. We're monitoring the situations closely and we'll update this page with more information soon https://status.triplesession.com/incident/747060 Mon, 20 Oct 2025 10:14:00 -0000 https://status.triplesession.com/incident/747060#3101c208de4d19dd7a1274099ceaee02b704f8a2ae4d2bd77a971bce6b27dc18 This incident has been resolved. AWS is fully operational and we're seeing full recovery across all our services. https://status.triplesession.com/incident/747060 Mon, 20 Oct 2025 09:45:00 -0000 https://status.triplesession.com/incident/747060#9514b90c297d53795552534c6ffbe4a481be4a391b97e81b5f8544a4215abbab We are seeing improvements across different features. We'll continue monitor the situation and update this page https://status.triplesession.com/incident/747060 Mon, 20 Oct 2025 08:57:00 -0000 https://status.triplesession.com/incident/747060#3dbbb1e0bd3fe1e7856eb9808d8eb82d478130e9157004a286730ed0e8b73df8 We are seeing some of our services disrupted by an ongoing AWS outage. We are working to investigate and reroute services in the affected regions if possible while we monitor AWS progress on solving the issue. https://status.triplesession.com/incident/601912 Thu, 12 Jun 2025 20:46:00 -0000 https://status.triplesession.com/incident/601912#090e9650a7734f0dfe29c94950b568ce759db8519a1aa53a63ac8a373c9da6eb This incident has been resolved as our 3rd party providers are now stable and working as expected. https://status.triplesession.com/incident/601912 Thu, 12 Jun 2025 20:03:00 -0000 https://status.triplesession.com/incident/601912#d1610f88deb4d877ad11aaa81d46716f949798f3586515588a2c525a3bf609ac Call processing is working as expected and we're seeing improving rates across other services. Some features are still affected such as some academy videos. We are monitoring their recovery. https://status.triplesession.com/incident/601912 Thu, 12 Jun 2025 19:02:00 -0000 https://status.triplesession.com/incident/601912#3f9950570865e875264ae1be88e92212f94f6fe72b63bd178a9f9e203b8e0015 We are seeing some services coming back and calls are starting to get processed again. We're still monitoring the situation. https://status.triplesession.com/incident/601912 Thu, 12 Jun 2025 18:54:00 -0000 https://status.triplesession.com/incident/601912#5bb65e7e38722a0cc93d83ddc71a9fe8a2582ed375288994959c70de42186498 We're seeing an increased number of issues due to an outage from Google Cloud Platform which is impacting the process of call reviews. We're monitoring the situation and will provide the updates in this page. https://status.triplesession.com/incident/600034 Tue, 10 Jun 2025 16:30:00 -0000 https://status.triplesession.com/incident/600034#a6633565c21f65aa715a914bdf03ad1b5e9fe17b416ef5ca2c3e0269d8a0d335 The incident was resolved as OpenAI returned to its normal operations. https://status.triplesession.com/incident/600034 Tue, 10 Jun 2025 12:00:00 -0000 https://status.triplesession.com/incident/600034#5088f942d374547f8d41c73c3bc8cff137ef448d54e1889abbef418f0bab2698 We are still monitoring for OpenAI performance but so far they're still under an incident that is affecting their models. https://status.triplesession.com/incident/600034 Tue, 10 Jun 2025 10:15:00 -0000 https://status.triplesession.com/incident/600034#0d1bf8438addd79b1cec426d38db4f9a78ced33c99e3f8039585e355bb71a6c3 Due to an instability in one of our providers, OpenAI, we are experiencing elevated rates of errors during the review of certain calls. We will update this page with further details as we monitor OpenAI’s current status. https://status.triplesession.com/incident/428869 Mon, 16 Sep 2024 11:02:00 -0000 https://status.triplesession.com/incident/428869#9d61110f925aee0c119d7b035b087d4282207ab2be0beaddfc13f8299fec5346 The problem has been fixed by the Fireflies team, and the integration is now working as it should. https://status.triplesession.com/incident/428869 Mon, 16 Sep 2024 10:25:00 -0000 https://status.triplesession.com/incident/428869#0a759dc7b140aeae761f878b22878d06607b7b7854c979c6a253f34bf99e1124 We're still talking with the Fireflies team to help them identify and address the issue. We'll update this page with more details as soon as we have them. https://status.triplesession.com/incident/428869 Fri, 13 Sep 2024 21:29:00 -0000 https://status.triplesession.com/incident/428869#71d13b13c8e49b81c285ec5ff0075112cd4892033b852530ef3ba0dd65db2214 The Fireflies API is currently unstable, and the content of calls has not been returned since this morning. We're in contact with the Fireflies team to understand what happened, and we'll update this page with more details soon. https://status.triplesession.com/incident/420007 Tue, 27 Aug 2024 15:33:00 -0000 https://status.triplesession.com/incident/420007#dde60f58426bae92b42d4f6c3cf31a7990eef2f45b66c1b44082df5ffed1046a HubSpot API is back online. We're still monitoring to ensure our users can review HubSpot Calls again. https://status.triplesession.com/incident/420007 Tue, 27 Aug 2024 15:28:00 -0000 https://status.triplesession.com/incident/420007#e3d0867d7c2c0bc7fb6b22f31c78c684fa55fe2854cb61a66f2c5e75bdcfc63b Hubspot team posted an update: "Monitoring - We've addressed the issue that prevented HubSpot from loading beginning at 10:26 AM EDT (UTC -04:00) on Aug 27, 2024. We're monitoring performance closely to ensure the software recovers properly. - Aug 27, 2024 - 11:23 EDT" https://status.triplesession.com/incident/420007 Tue, 27 Aug 2024 14:47:00 -0000 https://status.triplesession.com/incident/420007#cf943ae7343f2db23445e1709388916ac00408bbdafeea915a9d90dc46ad483a HubSpot shared they're facing a significant outage, including their API. We're monitoring the situation. https://status.triplesession.com/incident/420007 Tue, 27 Aug 2024 14:45:00 -0000 https://status.triplesession.com/incident/420007#e8f4c7386bf4a0efe98606ab214702099d4da60a0b7afa5381da3e26a6e5f7a4 The HubSpot API is currently unstable and returning errors, preventing the AI Coach from reviewing calls from HubSpot. We're monitoring the situation with Hubspot and will update this page with more details.